Last Updated: June 15, 2023. Welcome to our Privacy Policy. We want to assure you that your privacy is paramount to us, and we are dedicated to safeguarding your personal data. You agree to the terms this Privacy Policy outlines by using our services.

Interpretation and Definitions

Interpretation

In this Privacy Policy, certain capitalized terms have specific meanings under particular conditions.

Definitions

For the purpose of this Privacy Policy:

  • “You” refers to the individual using our services or the entity on behalf of which that individual is using the services.
  • “Company” (referred to as “we,” “us,” or “our” throughout this Privacy Policy) refers to Canadian Customer Debt Relief Inc., situated at 800-A Horace Street Regina, Saskatchewan S4T 5K8, Canada.
  • “Affiliate” denotes an entity under common control with us, typically through ownership of 50% or more of voting shares, equity, or securities.
  • “Account” signifies a unique account created to access our services.
  • “Website” is our website, accessible at [insert website URL].
  • “Service” stands for the services Canadian Customer Debt Relief Inc. offers through the Website.
  • “The country” refers to Saskatchewan, Canada.
  • “Service Provider” includes third-party companies or individuals hired by the Company to facilitate, manage, or analyze the Service on our behalf.
  • “Third-party Social Media Service” denotes websites or social networks where users can log in or create accounts to use our Service.
  • “Personal Data” refers to any information related to an identifiable individual.
  • “Cookies” are small files placed on your device by a website containing browsing history details.
  • “Usage Data” refers to data collected automatically during your Service use.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may request certain personally identifiable information to contact or identify you. This may include:

  • Email address
  • First and last name
  • Phone number
  • Address, state, province, ZIP/postal code, city
  • Bank account information for product and service payments within the Service

Usage Data

We also collect Usage Data automatically when you use the Service. This may encompass information like your device’s IP address, browser type, pages visited, date and time of visits, time spent on pages, device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance and analyze our Service. You can configure your browser to refuse cookies or receive notifications when a cookie is sent. However, not accepting cookies may limit certain aspects of our Service. For detailed information about our cookie usage and your choices, please see our Cookies Policy.

Use of Your Personal Data

We may use your Personal Data for various purposes, including:

  • Maintaining and improving our Service, including monitoring usage.
  • Manage your account and provide access to registered user functionalities.
  • Fulfilling contractual obligations, such as processing purchases or requested services.
  • Sending updates, notifications, or Service-related information unless you opt-out.
  • Responding to your requests and inquiries.
  • Analyzing Service usage to enhance our offerings.

Sharing of Your Personal Data

We may share your personal information in the following circumstances:

  • With Service Providers: Third-party Service Providers may assist in tasks like analyzing Service usage, displaying ads, contacting you, offering customer support, or processing payments.
  • With Affiliates: We may share your information with our affiliates, including our parent company and subsidiaries, to provide consistent services.
  • With Business Partners: Trusted business partners may receive your information to offer relevant products, services, or promotions.
  • For Business Transfers: In case of a merger, acquisition, or asset sale, your Data may be transferred with notice and adherence to this Privacy Policy.
  • With Legal Authorities: We may disclose your Personal Data as required by law or valid requests from public authorities, such as courts or government agencies.
  • With Your Consent: Your Personal Data may be shared with your consent or direction.

Retention of Your Personal Data

We retain your Personal Data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless extended retention is legally mandated or permitted. We may retain your data to meet legal obligations, resolve disputes, and enforce agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred and maintained on systems outside your jurisdiction, potentially subject to different data protection laws. By providing your data and agreeing to this Privacy Policy, you consent to such transfers, with reasonable steps taken to ensure data security.

Disclosure of Your Personal Data

We may disclose your Personal Data in these circumstances:

  • Business Transactions: In case of a merger, acquisition, or asset sale, your Personal Data may be transferred with prior notice.
  • Law Enforcement: If required by law or valid requests from public authorities, we may disclose your Personal Data.
  • Other Legal Requirements: Disclosure may occur in good faith to comply with legal obligations, protect our rights or property, investigate potential wrongdoing, safeguard users’ safety, or mitigate legal liability.

Security of Your Personal Data

While we implement reasonable security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction, we cannot guarantee absolute security. Please note that no data transmission or electronic storage method is 100% secure.

Detailed Information on the Processing of Your Personal Data

We may engage third-party Service Providers to perform functions and provide the Service. These Service Providers access your Personal Data solely to execute their tasks and are bound not to disclose or use it for other purposes.

Payments

For payments within the Service, we may use third-party payment processors. We do not store or collect payment card details, and payment processing follows the privacy policies of these third-party processors, adhering to PCI-DSS standards.

Children’s Privacy

Our Service is not directed to individuals under 13; we do not knowingly collect personally identifiable information from them. If you are a parent or guardian and discover that your child has provided us with Personal Data without your consent, please get in touch with us. We will promptly remove the information from our records.

Our Service may contain links to third-party websites. We urge you to review the Privacy Policy of any third-party site you visit, as we have no control over their content, privacy policies, or practices.

Changes to this Privacy Policy

We may periodically update our Privacy Policy. We will notify you of changes by posting the revised Privacy Policy on this page and updating the “Last Updated” date at the top. We may also inform you through alternate means, such as email or prominent notices on our Service, before changes taking effect.

Please remember to check this Privacy Policy periodically for updates, as changes are effective upon posting.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

  • Email: info at ccdr.ca
  • Mail: 800-A Horace Street Regina, Saskatchewan S4T 5K8

We want to emphasize that this revised privacy policy includes information about outsourcing some employees to secure call centers in India to meet our clients’ high-level service demands. Your trust in our commitment to privacy is greatly appreciated.